Cancellation & Refund Policy

Cancellation Fee Criteria

• Driver Details Not Shared: If driver/taxi details have not yet been dispatched by YoursCabs, your advance deposit is refunded in full without any deduction.
• Driver Details Shared: If driver and vehicle details have already been shared prior to cancellation request, the advance amount will be retained as operational cancellation charges.
• Emergency Circumstances: If cancellation occurs due to verifiable emergency reasons (illness, flight/train cancellation, accidental emergencies), YoursCabs will issue a full refund upon verification of evidence.
• Passenger No-Show: Drivers will wait up to 30 minutes at your specified pickup location. If you are unreachable after 30 minutes, the driver may cancel the ride and the advance amount will serve as the no-show fee.
• Force Majeure Events: Cancellations due to natural disasters, severe weather, floods, riots, or strikes will be fully refunded without cancellation fees.

2. Refund Processing Terms

1. Processing Timeline: Approved refunds are credited back within 7 to 10 working days to the original payment source.
2. Banking Details Accuracy: YoursCabs is not responsible for refund delays or failures caused by incorrect bank account, UPI ID, or IFSC code provided by the customer.
3. Vehicle Breakdown: In the rare event of a mechanical breakdown during your trip where YoursCabs cannot provide a replacement vehicle, the unused trip balance will be refunded pro-rata based on actual distance traveled.
4. Driver Cancellation: If a driver cancels a booking without valid reason and YoursCabs cannot arrange an alternate cab, your advance deposit will be refunded 100% immediately.
5. Direct Cash Transactions: Customers should not pay cash directly to drivers outside of the official invoice. YoursCabs holds no responsibility for un-invoiced cash given directly to drivers.